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No questions should remain unanswered

HOW TO START YOUR HOLIDAY PERFECTLY PREPARED

Here we have listed the questions that keep coming to our guests' minds and have answered them directly. We can, of course, clarify everything else by e-mail, telephone or face-to-face on site.

Opening hours & important telephone numbers

  • Reception
    8-11am, 5-7pm
    Saturdays all day 8am -7pm
    +436413 20110

  • Pool, 9am-8pm
  • Adults only sauna area, 4.30 – 9pm
  • Breakfast, 7:30-9:30am

Arrival & Departure

On the day of arrival, you can move into your booked apartment from 3pm. On the day of departure, we ask you to vacate your holiday home by 9.30am. Please let us know your approximate time of arrival in advance or contact us by telephone (+436413 20110) - 1 hour before arrival.

Deposit and final payment


The deposit of 30% must be paid by credit card at the time of booking.
The balance can be paid in advance by bank transfer or on site in cash or by credit or debit card.

Bank account:
Aparthotel Steger
IBAN: AT18 3506 9000 0006 0947
BIC/SWIFT: RFSAAT2S069

How are the apartments equipped?

  • Cosy bedroom with TV in each bedroom and in the living area
  • bed linen
  • fully equipped kitchen with dishwasher, ceramic hob with 4 hobs, oven, filter coffee machine, kettle, crockery, cutlery, pots and pans
  • also available: Dishwasher tablets, washing-up liquid, tea towels, dishcloths/ not available: Kitchen roll
  • Cosy dining table and/or sitting area
  • Bathroom with shower incl. shower gel (no soap at the washbasin) and towels, which can be changed if required
  • partly separate WC, toilet paper is provided
  • safe
  • Balcony or terrace
  • WIFI

What are the cancellation conditions?

  • up to 3 months before arrival free of charge
  • 3 months - 1 month before arrival - 40% of the booked service
  • 1 month - 1 week before arrival - 70% of the booked service
  • 1 week before arrival or no arrival - 90% of the booked service
 

The booking conditions of the Austrian Hotel Contract Conditions (ÖHVB) apply.

Does breakfast have to be booked in advance?

No, you can book breakfast on site one day in advance at reception.

How much does breakfast cost?

  • Adults € 20
  • Children from 11 to 14 years € 15
  • Children from 4 to 10 years € 11
  • Children from 0 to 3 years free of charge

Where can I hire bikes and e-bikes?

There are 20 bikes and helmets in all sizes available for hire free of charge at the Aparthotel. We also rent out e-bikes (3x MTB, 2x city bikes) by prior arrangement and for a fee (€29 per bike and day).

Where can I rent skis?

Roten 8er, Moadörfl 66, 5602 Wagrain (accessible by ski bus)
Sport Obermoser, Markt 2, 5602 Wagrain

Where can you buy ski passes?

Online ski passes: Buy your ski passes online in advance and benefit from the early booking discount. The earlier you book, the lower the ski pass price. In addition, you can add a cancellation guarantee for €2.50 per ski pass and day.

Ski passes are available at all bottom stations of the gondola lifts (Rote 8er, Grafenbergbahn, Flying Mozart - Kirchboden).

Where can I park my car?

There are plenty of parking spaces directly in front of Aparthotel Steger. There is also an e-charging station for cars (for a fee).

Is there a bike/ski depot?

The Aparthotel Steger has a lockable bike depot with the option of charging e-bike batteries.

The ski depot is lockable and has a heated ski boot dryer, ski & pole storage and compartments for snowboards.

Is there an e-charging station?

Yes, there is an e-charging station directly in front of Aparthotel Steger (for a fee).

Are bathrobes, towels and slippers available?v

Bathrobes for adults can be borrowed free of charge from reception during reception opening hours.

 

In the apartment we prepare one shower towel and one small towel per person for you. These are exchanged as required. You will find wellness towels in the sauna area. Disposable products are not our thing. That's why we don't provide slippers. 

Please bring your own towels for the pool.

Can I wash/dry my laundry?

You have the option of having your laundry washed/dried during your vacation.

Laundry service in summer: self-service
  • per wash €3
  • per drying cycle €3

Laundry service in winter: Drop off at reception
  • per wash €5
  • per drying cycle €5

Are dogs allowed at the Aparthotel?

Dogs are welcome at the Aparthotel by prior arrangement and for a fee (€13, without food).

Is a holiday with children at Aparthotel Steger suitable?

The Aparthotel is a holiday home for families and many of our facilities are designed for adults with children.

Our facilities for babies and toddlers:
  • Cot*
  • High chair*
  • Bath cot*
  • Back carrier
  • Bike seat
  • Bike trailer (1-seater)
  • Buggy
  • Backrest for toboggan
  • Bum boards

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